Waterfront Welcomers


Port Melbourne’s own 

Waterfront Welcomers Project



Interested in being in a great team of locals that welcomes cruise ship visitors to Station Pier at Port Melbourne between October 2015 and May 2016?

Each year over a million people move through the Port Melbourne Waterfront and Beach St area including 180,000 cruise ship passengers, 20,000 crew and 330,698 Spirit of Tasmania passengers per year. Is Port missing the boat?

Become a Waterfront Welcomer, enjoy free training and a lot of fun as you inform visitors all about Port Melbourne and Port Phillip Council attractions and facilities.

To add to all the great life skills and experience that you already have, we provide the free training in all the important aspects of what it takes to be able to meet, greet and inform visitors from interstate and overseas including customer service, speaking and listening skills, tour guiding, project planning, tourism.

Not only that during the training program you will learn about the history of Port Melbourne and Indigenous history. You will enjoy walking tours as you listen and learn. Perhaps create a tour that you think visitors may be interested in.

Training is conducted in and around Port Melbourne – not just in a training room! This is a fun and engaging way to learn!

Have a mobility issue? No problem. We will work out ways that you can be a part of the action.


  • Help create a vibrant and active Port Melbourne Waterfront
  • Learn valuable skills and gain experience
  •  Help local businesses by encouraging visitors to spend more time in the local and the surrounding areas
  •  Make new friends and be part of something special
  •  Be active and enjoy the great outdoors!
  •  Develop or enhance employment skills that could take you in a different employment pathway
  •  How is the Waterfront Welcomers Project Implemented?


Join our Friday workshops and learn about local history, culture, tourism and attractions from History Gurus - Meyer Edelson, Janet Bolitho and others.

This exciting 8 week training program incudes workshops and interactive activities, and learn how to be a 'welcomer' greeting tourists arriving at Station Pier.

For more information contact Dani at dmccaffrey@isch.org.au or Warren at training@pmnc.org.au


waterfront 2015 01 Waterfront 2015 02

PMNC is running two training programs on Customer Service and Tourism for the Waterfront Welcomers project, in partnership with Inner South Community Health. The project aims to train our volunteers in all the skills required to be "tourism ambassadors” in order to welcome cruise ship visitors to Port Melbourne. In addition to learning more about communication, customer service and tourism skills we are all enjoying each other’s company and learning about all the history and special things that Port has to offer. So far we have over 20 volunteers who are gearing up for the start of the cruise season!

(Did you know that part of Mad Max was filmed in Port Melbourne or that international athletes were housed in what is now Garden City for the 1956 Melbourne Olympics?)

Warren Duncan

PMNC Training Co Ordinator